At Uyaksiz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.
Please read this policy carefully before initiating a return.
1. Return Eligibility
Customers may return eligible items within 30 days of receiving their order.
To qualify for a return, products must:
- Be unused and unworn
- Be in their original condition
- Include all original tags, labels, and packaging
- Not show signs of damage caused by misuse or improper handling
Uyaksiz reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned unless defective or damaged upon arrival:
- Gift cards
- Personalized or customized products
- Clearance or final-sale items
- Products marked as non-returnable
- Hygiene-sensitive items that have been opened or used
3. How to Request a Return
To initiate a return, please contact our customer support team before sending any items back.
Email: contactus@uyaksiz.com
Alternative Email: xinlianxin.Trad.Ltd@outlook.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item is damaged, defective, or incorrect)
Our team will review your request and provide return instructions.
4. Return Shipping
Unless the return is due to a defective, damaged, or incorrectly shipped item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Uyaksiz is not responsible for returns lost during transit.
5. Return Address
Please do not return products without prior authorization.
Approved returns should be sent to:
XINLIANXIN TRADING LIMITED
FTY SPACE NO. E ON 10/F E17
WAH HING IND. MANSION
NO. 36 TAI YAU STREET
SAN PO KONG
KOWLOON, HONG KONG
Tel: +852 7076 5870
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Most refunds are completed within 5–10 business days after approval.
Shipping fees are generally non-refundable unless the return results from our error.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrectly shipped
Please contact us within 7 days of delivery.
Provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Upon verification, we may offer:
- A replacement product
- A full refund
- Store credit
at our discretion and in accordance with applicable consumer protection laws.
8. Order Cancellation
Orders may be canceled before they are processed and shipped.
If you wish to cancel an order, please contact customer support as soon as possible.
Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.
9. Exchanges
We currently do not guarantee direct exchanges.
Customers wishing to receive a different size, color, or product may return the original item (subject to eligibility requirements) and place a new order.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
Email: contactus@uyaksiz.com
Alternative Email: xinlianxin.Trad.Ltd@outlook.com
11. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
XINLIANXIN TRADING LIMITED
Customer Support Email: contactus@uyaksiz.com
Alternative Email: xinlianxin.Trad.Ltd@outlook.com
Telephone: +852 7076 5870
Return Address:
FTY SPACE NO. E ON 10/F E17
WAH HING IND. MANSION
NO. 36 TAI YAU STREET
SAN PO KONG
KOWLOON, HONG KONG